FAQ

First of all! We are not a retail company, we produce every sticker personally for you. We try and pay attention to every client’s request and confirm every order before producing it.

You can get full refund before we have started producing your stickers. That usually happens in about 24-48 hours after you placed your order. In that case you have to contact us  at info@mxg.one and ask for a refund. Your money will be returned to your credit card or paypal account within 3-4 working days.

When we can not accept the return

1. Stickers do not look like the ones we send you  (We take photos of every order before shipping)
2. You have already put your stickers on your bike (All of them or parts of the set)
3. If you took your stickers to the a studio, have someone else put them on your bike and as a result things went wrong.
4. If for some reason (wrong address, not called for, etc…) the package has been returned to us, the buyer is responsible for paying the shippig costs for resending the package. In this cases returns are not accepted.

How to make a return

1. The decals should be returned within 4 days after receiving them.
2. The shipping costs for returning the decals should be paid by the buyer.
3. When a return has been made, you receive a full refund only after we receive and inspect the package.

If your parcel was damaged during shipping

1. Please check the package before accepting it. If it has visible damage, do not sign for it.
2. Take detailed photos of the damaged parcel.
3. Ask your postal services to issue an offical statement that the package was damaged during shipping.
4. Contact us at info@mxg.one

If WE made a mistake (it hardly ever happens , but we all are humans here, right?)

If you think we made a mistake and you’ve recieved not what you ordered:

1. Take a detailed photo of the stickers
2. Send us your photos and  describe the situation at info@mxg.one. Do not forget to tell your order number and other contact information.
3. If it is in fact our mistake, we make you new correct stickers and send it to you asap.

Before placing your order, please make sure the delivery is avaliable to your country here.

Our standart worldwide shipping is EMS Express. We will send you the tracking number in a few days after shipping. Usually it takes 15-30 days for the parcel to reach the final destination.

If you have any other requests and concerns, please contact us via info@mxg.one

In case your parcel is lost on its way to you, we resend it for free.

During covid-19 restrictions the shipping delays may take up to couple of months. Please don’t open a dispute till you’re absolutely sure that your parcel is lost.

To report a missing order please contact us at info@mxg.one

Before placing your order, please make sure the delivery is avaliable to your country. Check the list below.

A

Albania
Andorra
Argentina
Armenia
Austria

B

Bahrain
Belarus
Belgium
Bosnia and Herzegovina
Brazil
Bulgaria

C

Canada
Chile
Colombia
Costa Rica
Croatia
Cyprus
Czech Republic

D

Dominican Republic

E

Ecuador
Estonia

F

France

G

Georgia
Germany
Gibraltar
Greece
Greenland

H

Hungary

I

Iceland
Ireland
Israel
Italy

J

Jersey
Jordan

K

Kazakhstan
Kyrgyzstan

L

Latvia
Liechtenstein
Lithuania
Luxembourg

M

Malta
Mexico
Moldova
Monaco
Montenegro

N

Netherlands
Norway
North Macedonia

O

Oman

P

Panama
Peru
Portugal
Puerto Rico

Q

Qatar

R

Romania

S

San Marino
Saudi Arabia
Serbia
Slovakia
Slovenia
Sweden
Switzerland

T

Turkmenistan

U

United Arab Emirates
United Kingdom (UK)
Uzbekistan

V

Vatican

We love our clients! That’s why we came up with a whole discount system for you.

You can find out how to get the discount codes below.

These discounts are not valid during big sales, which we have pretty often. So keep up!

5% DISCOUNT

1. Look for our card.

All MXG sticker sets arrive with a little gift and two discount cards. You can ask your friends for a card, if they already ordered our decals.

Also look out for other secret card locations. You never know…

2. Follow us.

Join us in social media. FB Instagram

As our follower, you can DM us and demand a special discount code. Also we’ll keep you updated, and you won’t miss our amazing sales!

10% DISCOUNT

Send us a photo of MXG stickers on your bike. In exchange we will give you a 10% discount for your next order.

You can also post a photo in your feed and tag us. Don’t forget to put #%your_bike_model% #mxgone

In case we miss your post, don’t be shy and request the discount by sending us the link.

15% DISCOUNT

We are ready to pay you for putting MXG logo on your stickers.  All you need to do is to check the box while placing your order.

Do not worry, the stickers will still look good. Our designers are trained to make it tasteful and gentle.

ACCUMULATIVE DISCOUNT

The more you buy, the less you pay!

Your discount raises with every payment. Starting with the very first one!

For being able to sum up all your orders and get an accumulative discount, please don’t forget to register.

0 — $50: 0%

$50 — $100: 5%

$100 — $200: 7%

$200— $x xxx xxx: 10%

We accept only mastercard payments at the moment.

We are working on adding other payment methods very soon.

First of all! We are not a retail company, we produce every sticker personally for you. We try and pay attention to every client’s request and confirm every order before producing it.

You can get full refund before we have started producing your stickers. That usually happens in about 24-48 hours after you placed your order. In that case you have to contact us  at info@mxg.one and ask for a refund. Your money will be returned to your credit card or paypal account within 3-4 working days.

When we can not accept the return

1. Stickers do not look like the ones we send you  (We take photos of every order before shipping)
2. You have already put your stickers on your bike (All of them or parts of the set)
3. If you took your stickers to the a studio, have someone else put them on your bike and as a result things went wrong.
4. If for some reason (wrong address, not called for, etc…) the package has been returned to us, the buyer is responsible for paying the shippig costs for resending the package. In this cases returns are not accepted.

How to make a return

1. The decals should be returned within 4 days after receiving them.
2. The shipping costs for returning the decals should be paid by the buyer.
3. When a return has been made, you receive a full refund only after we receive and inspect the package.

If your parcel was damaged during shipping

1. Please check the package before accepting it. If it has visible damage, do not sign for it.
2. Take detailed photos of the damaged parcel.
3. Ask your postal services to issue an offical statement that the package was damaged during shipping.
4. Contact us at info@mxg.one

If WE made a mistake (it hardly ever happens , but we all are humans here, right?)

If you think we made a mistake and you’ve recieved not what you ordered:

1. Take a detailed photo of the stickers
2. Send us your photos and  describe the situation at info@mxg.one. Do not forget to tell your order number and other contact information.
3. If it is in fact our mistake, we make you new correct stickers and send it to you asap.

If you are a professional rider or aiming to become one.

Thick 3M Scotchcal lamination will protect your stickers from hits and scratches, they will survive during intensive traning sessions.  Also, its matte surface doesn’t reflect during photoshoots.

As our standard film we use permanent adhesive backed  Oracal vinyl which proved to be the the highest quality vinyl material on the market.

The standerd film has high UV protection  and will serve you about 5-8 years. The glue layer is not as strong as in the Premium version and the sticker can slightly change its form over time.

If you plan to put a clear coat on top of the stickers, you better choose this option because standart film is thinner. Also it’s a perfect cjoice for your rim stickers.

Please note that standard film has limited colour palette. If you need sparkly metallics, you better choose Premium film.

Our stickers are made from the high quality vinyl materials on the market. As a premium film we use  high performance PVC film: Oracal 551, 970, 3M, TeckWrap, Substance. It has more colours than standart film: if you need a beautifull metallic or pearl vinyl you have to choose this option.

Using this material makes your stickers look more “expencive”. Also the premium film is a little thicker and stretches better which makes it easier to apply. This material has a better glue layer that stays in place after years and years of use.

If you want a vibrant neon color that will wow onlookers and attract eyes to your bike.

Culours: yellow, green, red, green and pink.

We usually use Oralite + Avery vinyl brands.

Apart from looking awesome, bright and flashy it is the perfect way to add safety and visibility to your bike.

The film colours are: white, black, green, blue, red, orange, yellow.

Shiny glossy vilyl film. Can be silver, gold or rainbow coloured. Or with a print on it.

This technology helps us to make “gel” 3D-stickers covered with transparent layer of PP resin. Volumetric stickers will protect your motorbike from hits and scratches. They also look nice.

Standart Soft PVC film for outdoor application. Slightly worse than the Premium version. But still works for producing long lasting and otherwise amazing sticker sets.

3551 Premium vinyl is the best choice for producing stickers for motocycles and cars: better looking prints, better adhisive qualites. Thanks to the dark glue layer, it doesn’t show the original plastic colour, so the sticker colours do not look distorted.

NOT FIT FOR MOTOCROSS TRACKS AND INTENSIVE TRAINING!!!

If you just want to make your bike pretty.

Standart Orajet lamination is about 200 micrometers thick. It protects your stickers from sun (UF protection), dirt and fuel.

NOT FIT FOR MOTOCROSS TRACKS AND INTENSIVE TRAINING!!!

Double Orajet lamination is considerably thicker than LITE version (300 micrometers). It will last longer if you are a carfull rider.

You can choose this free option for every enduro\cross motocycle sticker set. We change your name and number on the stickers to make it more personal. Don’t forget to enter your name and number information in the corresponding fields.

We can make your number and name tags as additional stickers, and not printed on the decals. So you can easily change your name and number without changing the original sticker set.

If needed we can add perforation for your tank stickers.

Some tanks are made of porous plastic and the fuel can evaporate through the pores. That can lead to bubbles forming under the sticker surface. To avoid it we can make a lot of little holes in your tank stickers.

If you order enduro decals in LIGHT or MEDIUM, we can add two A4 sheets of transparent PRO vinyl to your order. You can put it on the sides of the bike and protect your stickers from being scratched by the boots.

All our stickers have glossy finish by default. If you need matte finish, please check this box.

If you want to put paint on your bike, we can make removable stencils for painting. (It looks like holes cut in the film, in a shape you need.)

When you order a decal kit, it can be stickers OR stencils. If you need both, you have to order 2 kits.

Still don’t know what stencils look like? Watch a video!

We can change the colors in every sticker set for free. You can describe the changes or upload a photo of the colour scheme that you need.

Please note that camera and computer screen distort colours, that’s why we can not guarantee a 100% match.