Terms and conditions

RETURN AND PAYMENT POLICY

PAYMENT

THE MAIN CURRENCY IN THIS ONLINE SHOP IS EURO, BUT OF COURSE YOU CAN BUY NAY OF OUR PRODUCTS NO MATTER WHAT CURRENCY YOU HAVE IN YOUR PAYPAL ACCOUNT. WHEN YOU MAKE THE PAYMENT, PAYPAL WILL AUTOMATICALLY CONVERT THE CURRENCY YOU CURRENTLY HAVE AND YOU WILL BE ABLE TO PAY FOR YOUR ORDER.

WE CAN ACCEPT PAYMENTS VIA THE PAYPAL ONLINE PAYMENT SERVICE.  WE HAVE CHOSEN IT, BECAUSE IT IS THE SAFEST ONE FOR OUR CUSTOMERS. BY USING IT, YOU WILL HAVE ALL THE BENEFITS AND OBLIGATIONS, THAT ARE FEATURED WITH THIS PAYMENT METHOD.

NO PAYMENT INFO, LIKE YOUR CREDIT CARD NUMBER OR YOUR PAYPAL DATA, WILL BE STORED IN MXG.ONE! YOU WILL NEED TO ENTER SUCH INFORMATION ONLY AFTER YOU GO TO THE PAYPAL HOMEPAGE.

IF YOU DON’T HAVE A PAYPAL ACCOUNT, YOU CAN STILL MAKE AN ORDER, BECAUSE PAYPAL OFFERS YOU THE OPPORTUNITY TO USE YOUR CREDIT OR DEBIT CARD. YOU WILL STILL NEED TO GO TO THE PAYPAL WEBSITE, BUT INSTEAD OF LOGGING IN, YOU JUST NEED TO ENTER YOUR CREDIT OR DEBIT CARD DETAILS. REMEMBER, YOU WILL NOT NEED TO REGISTER TO PAYPAL IF YOU DON’T WANT TO, YOU WILL JUST USE THEIR SYSTEM TO MAKE A ONE-TIME PAYMENT WITH YOUR CREDIT OR DEBIT CARD.

PLEASE NOTE, THAT YOUR ORDER WILL BE CONSIDERED AS COMPLETED ONLY AFTER THE PAYMENT IS SUCCESSFUL.

CUSTOM ORDERS

MANY PEOPLE WANT TO BUY SETS WITH CUSTOM COLORS, SO THEY CAN INDIVIDUALIZE THEIR BIKES. THAT OF COURSE IS ABSOLUTELY NOT A PROBLEM – WE CAN CHANGE EVERY COLOR OF EVERY DECAL LIKE YOU WANT IT.

SO IF YOU WANT SOMETHING LIKE THAT, PLEASE CONTACT US TO DISCUSS ALL THE DETAILS BEFORE PLACING AN ORDER. AFTER THAT YOU CAN BUY THE ORIGINAL SET FOR YOUR BIKE FROM THE STORE AND THEN LEAVE A NOTE ABOUT YOUR EXACT WISH IN THE SPECIAL MESSAGE FIELD, THAT YOU WILL SEE JUST BEFORE YOU WILL BE REDIRECTED TO THE PAYPAL WEBSITE TO COMPLETE YOUR ORDER.

RETURNS

WE ARE ALWAYS READY TO HELP ALL OF OUR CUSTOMERS REGARDING ALL KIND OF ISSUES OR QUESTIONS, BUT SOMETIMES THERE ARE PEOPLE, WHO ARE COMPLAINING ABOUT ISSUES, THAT WOULD NEVER HAPPEN IF THEY HAVE READ ALL THE SECTIONS OF THIS SITE.

SO PLEASE, BEFORE YOU BUY ANYTHING FROM THIS WEBSITE, TAKE A LOOK OF ALL THE SECTIONS IN IT. IT WILL TAKE YOU NOT MORE THAN 5 MINUTES TO READ ALL OF THEM. WHEN YOU DO THIS, YOU WILL KNOW EXACTLY WHAT YOU ARE BUYING AND EXACTLY HOW LONG IT WILL TAKE BEFORE IT ARRIVES TO YOU.

  • RETURNS ARE ACCEPTED, BUT ONLY IF THERE IS A GENUINE REASON FOR THAT. IF YOU HAVE DAMAGED THE DECALS IN ANY WAY OR IF YOU HAVEN’T PURCHASED THE RIGHT SET FOR YOUR BIKE, YOU CAN NOT RETURN YOUR DECALS.
  • THE DECALS SHOULD BE RETURNED WITHIN 4 DAYS AFTER RECEIVING THEM.
  • THE SHIPPING COSTS FOR RETURNING THE DECALS SHOULD BE PAID BY THE BUYER.
  • IF FOR SOME REASON (WRONG ADDRESS, NOT CALLED FOR, etc…) THE PACKAGE HAS BEEN RETURNED TO US, THE BUYER IS RESPONSIBLE FOR PAYING THE SHIPPING COSTS FOR RESENDING THE PACKAGE. IN THESE CASES RETURNS ARE NOT ACCEPTED.
  • WHEN A RETURN HAS BEEN MADE, THE BUYER RECEIVES A FULL REFUND ONLY AFTER THE PACKAGE HAS BEEN RECEIVED AND INSPECTED BY US.
DELIVERY

Delivery of Goods is carried out worldwide. Delivery is carried out to the address specified by the Buyer when placing the Order.

The methods, terms and cost of delivery of the Goods are indicated on the site in the “Delivery” section https://mxg.one/delivery-faq/. Delivery time depends on the address and region of delivery, as well as the working conditions of a particular courier service or FGUP Russian Post and does not directly depend on the Seller. Delivery times can be specified by the Buyer with the operator of the Buyer’s call-center upon confirmation of the order. The location of the order can be tracked by the track number that is sent after the order is sent. Track number is sent only in case of technical feasibility. If the delivery service selected by the Seller does not support tracking, then the track number is not provided.

The Seller has the right to accept the offers of Buyers on the shipment of goods by mail to the address “On demand”.

Delays in delivery are possible due to unforeseen circumstances that did not occur through the fault of the Seller. If there is a delay or other unforeseen circumstances during the delivery of the Goods, the Buyer has the right to independently contact the courier service directly. The Seller undertakes to assist the Buyer in the event of unforeseen circumstances in the delivery of the Goods.

The risk of accidental loss or accidental damage to the Goods passes to the Buyer from the moment of transfer to him or the selected courier service of the Order.

The obligation of the Seller to transfer the Goods to the Buyer is considered fulfilled at the time of delivery of the Goods to the Buyer (representative of the Buyer) or transfer the Goods to the courier of the courier service, or send by Russian Post, with the subsequent transfer of the track number to the Buyer.

If the delivery of the Goods was made within the time period established by the contract, but the Goods were not transferred to the Buyer through his fault, subsequent delivery is carried out at the new terms agreed with the Seller after the Buyer has paid the cost of the repeat delivery of Goods.

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Please note that due to lockdown there might be some delays in international shipping. You can check if delivery is avaliable for your country here
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